Customer Support Executive
- Lahore, Punjab, Pakistan
- Customer Support
We are changing automotive industry in Pakistan, we are changing how millions of Pakistanis buy and sell cars, how they make their decision, how they do their research, etc.
Join us and be part of this revolution !
- Provide excellent customer services to customers who are looking for information and provide them support/guidance on social media and inbound calls
- Respond all customer queries through social media and inbound call channels
- Monitor the social media channels such as Facebook, Twitter and company forums
- Ensure you produce a consistent brand message across all the social media channels and inbound calls
- Keep up to date with any social media trends
- Stay up-to-date with new product and feature launches
- Provide accurate, valid and complete information of every product available on our store
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure proper resolution of complaints by coordinating with related departments
- Utilize great web etiquette skills to ensure you deliver the right message online, help people, stimulate discussions, encourage debate etc ‘Think on your feet’ real time content writing, online discussion, interactions etc. Creative input on content, ideas on social media viral marketing
- Bachelor’s degree in Masscom, English, Journalism, Media or a similar subject (or relevant experience)
- Good written skills and an eye for detail
- Strong team player
- A passion for all things digital
- Experience in building social media communities
- Extremely organized
- Strong communication and inter-personal skills
- Analytical and multitasking skills
- Capable of exploring and coming up with new ideas
PakWheels.com was formed in 2003 and has become the largest community based automobile website in Pakistan with more than 350,000+ registered car and motorcycle enthusiasts. Around 30 Million pages are viewed on the site every month, with people searching classifieds, researching about brand new cars and motorcycles, discussing auto-related issues with other members, sharing information, pictures, videos, etc.