Service Advisor - Lahore

  • Lahore, Punjab, Pakistan
  • Full-time
  • Sales

Job Responsibilities

  • Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
  • Updating customers with progress on their vehicle, as well as authorizing additional work and making follow-up calls.
  • Liaising with the Workshop, Parts department to ensure customers vehicles are ready on time.
  • Consulting with technicians about needed repairs and alternatives that can be offered.
  • Answering customer questions about service outcomes and consulting with technicians when necessary.
  • Overseeing and managing the service centre scheduling and workflow.
  • Informing customers of changes in service or when their vehicle is ready to be picked up.
  • Ensuring warranty standards
  • Making sure all repair work is carried out correctly, competently, and on time
  • Ensuring that all work complies with health and safety as well as company standards 

Requirements

  • B.Sc. Engineering / 3 Years Diploma
  • 2+ years of experience as a Service Advisor in the 3S dealership
  • Strong interpersonal skills
  • Ability to work with people at various levels from workshop floor to senior management
  • People management skills
  • Quality and productivity focussed
  • Problem-solving and decision making
  • Motivated and able to motivate others
  • Ability to work under pressure

 

PakWheels.com was formed in 2003 and has become the largest community-based automobile website in Pakistan with more than 500,000+ registered car and motorcycle enthusiasts. Around 40 Million pages are viewed on the site every month, with people searching classifieds, researching brand new cars and motorcycles, discussing auto-related issues with other members, sharing information, pictures, videos, etc.

 

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