Customer Support Executive

As a Customer Support Executive at PakWheels.com, you will be at the forefront of transforming the customer experience for automotive buyers and sellers across Pakistan. This role requires a proactive and highly organized individual with strong communication and problem-solving skills to provide exceptional support. You will work closely with customers over various channels to ensure their satisfaction and build lasting relationships that reinforce PakWheels' commitment to excellence.

Responsibilities:

• Deliver excellent customer service by effectively managing inbound calls and addressing client needs and concerns.
• Ensure high levels of customer retention through professional and timely support, focusing on providing appropriate solutions and alternatives.
• Monitor and engage with social media channels such as Facebook, Twitter, YouTube, and company forums to address inquiries and provide updates.
• Stay updated on new product launches and features, and communicate relevant information to customers to enhance their user experience.
• Provide timely and effective resolution of customer complaints by coordinating with the appropriate departments.
• Track and follow up on customer orders, ensuring accurate end-to-end support and a positive experience throughout their journey.
• Identify customer needs, offer tailored solutions, and communicate the benefits of PakWheels' marketing solutions in relation to those needs.

Qualifications:

• Bachelor’s degree or equivalent relevant experience.
• Strong team player with the ability to collaborate effectively within a fast-paced environment.
• Excellent organizational and multitasking skills, with a keen ability to prioritize tasks.
• Superior communication and interpersonal abilities, capable of building strong client relationships.
• Analytical mindset with a proactive approach to identifying solutions and areas for improvement.
• Ability to generate creative ideas and explore innovative ways to enhance customer satisfaction and engagement.

At PakWheels, we take pride in fostering a dynamic and innovative workplace culture that values collaboration and growth. Since 2003, PakWheels.com has transformed the automobile industry in Pakistan, helping millions of Pakistanis buy, sell, and maintain their vehicles. By joining PakWheels, you'll be part of a mission to revolutionize the automobile landscape. Our environment thrives on creativity, teamwork, and forward-thinking ideas.