Head of Auto Services

PakWheels.com is looking for an experienced leader to lead its auto services business. Our auto services business currently include PakWheels Car Inspection service, PakWheels Partner Workshop program, etc and in near future we will identify and launch more services to serve the needs of car and bike owners in Pakistan. 

Major Responsibilities

• Manage nationwide teams of technicians through regional offices and maintain the highest level of service quality and customer satisfaction. 
• Develop and continuously improve existing quality control mechanisms, audits and training programs to maintain services excellence.  
• Utilize customer insights to continuously improve existing offerings and identify opportunities for new product offerings.
• Assume top-line and bottom-line responsibility for all auto services, including existing and new products.
• Collaborate closely with marketing to define go-to-market strategies, product positioning, and target customer segments.
• Partner with product and engineering teams to digitize service delivery and reporting processes.
• Identify and pursue partnership opportunities to expand the auto services business.? Inspection?

Requirements:

• Demonstrated track record of building and establishing operations and teams spread over different geographical territories. 
• Proven track record of successfully delivering on assigned revenue goals and targets.
• Proven ability to identify and set up KPIs to measure success of the business. 
• In-depth knowledge of vehicles and vehicle maintenance-related aspects.
• Superb operational, communication and interpersonal skills.
• Ability to work in a cross-functional environment rallying support from relevant stakeholders.
• Knowledge of technology and how it’s revolutionizing business around the world would be useful for this position.