Service Advisor - Islamabad/Rawalpindi
- Islamabad / Rawalpindi, Pakistan
- Full-time
- Inspection Service
Job Description:
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorizing additional work and making follow-up calls.
- Liaising with the Workshop, Parts department to ensure customer's vehicles are ready on time.
- Consulting with technicians about needed repairs and alternatives that can be offered.
- Answering customer questions about service outcomes and consulting with technicians when necessary.
- Overseeing and managing the service center scheduling and workflow.
- Informing customers of changes in service or when their vehicle is ready to be picked up.
- Ensuring warranty standards
- Making sure all repair work is carried out correctly, competently, and on time
- Ensuring that all work complies with health and safety as well as company standards
Skills:
- Strong interpersonal skills
- Ability to work with people at various levels from workshop floor to senior management
- People management skills
- Quality and productivity focussed
- Problem-solving and decision making
- Motivated and able to motivate others
- Ability to work under pressure