Service Advisor - Islamabad/Rawalpindi

  • Islamabad / Rawalpindi, Pakistan
  • Full-time
  • Inspection Service

Job Description:

  • Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
  • Updating customers with progress on their vehicle, as well as authorizing additional work and making follow-up calls.
  • Liaising with the Workshop, Parts department to ensure customer's vehicles are ready on time.
  • Consulting with technicians about needed repairs and alternatives that can be offered.
  • Answering customer questions about service outcomes and consulting with technicians when necessary.
  • Overseeing and managing the service center scheduling and workflow.
  • Informing customers of changes in service or when their vehicle is ready to be picked up.
  • Ensuring warranty standards
  • Making sure all repair work is carried out correctly, competently, and on time
  • Ensuring that all work complies with health and safety as well as company standards 



  • Strong interpersonal skills
  • Ability to work with people at various levels from workshop floor to senior management
  • People management skills
  • Quality and productivity focussed
  • Problem-solving and decision making
  • Motivated and able to motivate others
  • Ability to work under pressure