Service Advisor - Lahore

Job Responsibilities

• Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
• Updating customers with progress on their vehicle, as well as authorizing additional work and making follow-up calls.
• Liaising with the Workshop, Parts department to ensure customers vehicles are ready on time.
• Consulting with technicians about needed repairs and alternatives that can be offered.
• Answering customer questions about service outcomes and consulting with technicians when necessary.
• Overseeing and managing the service centre scheduling and workflow.
• Informing customers of changes in service or when their vehicle is ready to be picked up.
• Ensuring warranty standards
• Making sure all repair work is carried out correctly, competently, and on time
• Ensuring that all work complies with health and safety as well as company standards 

Requirements

• B.Sc.Mechanical Engineering/Diploma of Associate Engineer (DAE)
• Good knowledge of automotive industry and proven experience of working in 3S dealership
• Excellent communication and organizational skills
• Ability to communicate equally well with technicians, customers and senior management
• Ability to work under pressure

PakWheels.com was formed in 2003 and has become the largest community based automobile website in Pakistan with more than 350,000+ registered car and motorcycle enthusiasts. Around 30 Million pages are viewed on the site every month, with people searching classifieds, researching about brand new cars and motorcycles, discussing auto-related issues with other members, sharing information, pictures, videos, etc.