Customer Support and Ad Moderation Executive

PakWheels.com is seeking a Customer Support and Ad Moderation Executive to join our team. In this role, you will play a key part in ensuring PakWheels' high standards of customer service, while also maintaining the quality and compliance of ads posted on our platform.

Key Responsibilities:

• Monitor and review user-generated content, including comments, posts, reviews, and images
• Contact customers to verify ad details through phone calls, ensuring authenticity and adherence to platform standards
• Identify and address fake, spam, or reported ads, taking necessary action as per company guidelines
• Review and approve pending ads, ensuring they meet the required criteria before going live on the website
• Update and modify ads based on customer requests to maintain high-quality listings
• Direct potential leads and inquiries to the appropriate sales teams for further handling
• Maintain accurate records of actions taken and ensure every pending ad is reviewed and resolved within the designated shift
• Prioritize and manage workload efficiently, ensuring timely moderation and live status of ads

Requirements

• Minimum Graduation from a reputed institute
• Strong communication and customer service skills
• Attention to detail and ability to adhere to policies and procedures
• Experience in ad moderation or customer support is preferred
• Ability to handle multiple tasks and prioritize work in a fast-paced environment

At PakWheels, we take pride in fostering a dynamic and innovative workplace culture that values collaboration and growth. Since 2003, PakWheels.com has transformed the automobile industry in Pakistan, helping millions of Pakistanis buy, sell, and maintain their vehicles. By joining PakWheels, you'll be part of a mission to revolutionize the automobile landscape. Our environment thrives on creativity, teamwork, and forward-thinking ideas.