Moderation Executive

As a Customer Support and Ad Moderation Executive at PakWheels.com, you will play a pivotal role in ensuring an exceptional customer experience and maintaining the integrity of our online marketplace. This position requires strong attention to detail, excellent communication skills, and a commitment to upholding PakWheels’ standards and policies for customer engagement and ad moderation.

Responsibilities:

• Monitor and review user-generated content, including comments, posts, reviews, and images, to maintain platform quality and compliance.
• Contact customers through phone calls to verify ad details, ensuring authenticity, adherence to platform policies, and a superior user experience.
• Identify and manage fake, spam, or reported ads, executing actions aligned with company guidelines to maintain trust and credibility on the platform.
• Review and approve pending ads, confirming compliance with required criteria before publication on the website.
• Update, modify, and enhance ads based on customer requests, ensuring listings maintain high quality and remain competitive.
• Redirect potential customer leads and inquiries to appropriate sales teams for further assistance and engagement.
• Keep precise records of actions taken and ensure all pending ads are reviewed and resolved within the designated timeframe to maintain optimal turnaround.
• Prioritize workload effectively, balancing timely ad moderation with customer support duties to provide consistent service excellence.

Qualifications:

• Bachelor’s degree from a recognized institution.
• Strong communication skills with a passion for providing exceptional customer service.
• Keen attention to detail, with the ability to adhere to and enforce policies and guidelines.
• Previous experience in ad moderation or customer support roles is highly desirable.
• Capacity to manage multiple tasks, prioritize work, and excel in a fast-paced, dynamic environment.