Vehicle Inspection & Service Training Specialist

Job Summary:

Pakwheels Pvt. Ltd. seeks a highly experienced and motivated Training Specialist – Auto Services to lead the training and development function within its auto inspection and service center operations. This role is critical in ensuring consistent service quality across inspection and service centers by developing training frameworks, building staff competency, and translating real-life case learnings into scalable, effective training tools.

Responsibilities:

• Training Delivery:
  • Deliver in-person and online training programs for inspection and service center teams covering both new joiners and existing staff.
  • Conduct recurring/refresher technical workshops to reinforce key skills in vehicle systems, fault diagnostics, and customer handling, and ensure customer satisfaction.
• Competency Management:
  • Develop and implement a competency matrix to track skills, identify gaps, and create tailored development plans.
  • Conduct periodic evaluations and assessments to ensure skill retention and performance improvement.
• Training Development:
  • Produce training videos and visual aids using real-world case studies and actual service scenarios to drive practical learning.
  • Maintain a library of case-based knowledge resources and FAQs for on-demand access by staff.
• Performance & Compliance Monitoring:
  • Collaborate with QA teams to understand quality issues and translate findings into targeted training interventions.
  • Ensure adherence to PakWheels service standards, safety protocols, and regulatory requirements.
• Coordination & Reporting:
  • Work closely with Operations Managers, Inspectors, and Technicians to identify training needs and schedule sessions accordingly.
  • Prepare monthly training dashboards, progress reports, and impact analyses for senior management.

Qualifications & Experience:

• Diploma of Associate Engineering (DAE – Auto/Mechanical) or Bachelor’s in Engineering (BE – Mechanical/Automotive/Mechatronics)

• 8 years of hands-on experience plus 2 years of training experience in automotive service, diagnostics, inspection, or technical training. 

• Strong knowledge of multi-brand vehicle systems, fault diagnosis, repair protocols, and inspection techniques.

Required Skills & Personal Attributes:

• Deep understanding of vehicle inspection standards, customer expectations, and automotive repair/service operations.
• Strong communication skills in English and Urdu (verbal and written).
• Excellent presentation, facilitation, and mentoring abilities.
• Familiarity with training tools and platforms (PowerPoint, LMS, video editing tools, etc.)
• High attention to detail and process-oriented mindset.
• Strong interpersonal skills with the ability to motivate and engage field teams.
• Problem-solving approach with the ability to translate technical issues into learning opportunities.
• Willingness to travel to service centers and field locations across the country as needed.