Assistant Operations Manager - Karachi (Auto Services/Car Inspection)

Lead day-to-day vehicle inspection operations across PakWheels’ South Region. The Assistant Manager will manage inspection teams and schedules, maintain consistent inspection quality, and improve service delivery and customer experience as the regional operation grows.

Job Responsibility:

• Manage daily inspection bookings, team schedules, route planning, and workload allocation across assigned locations.
• Supervise and coach vehicle inspectors, including onboarding, technical training, performance feedback, and field support.
• Ensure inspections follow PakWheels’ procedures, checklists, safety practices, and reporting standards.
• Review inspection reports and conduct spot checks or field audits to maintain accuracy, completeness, and consistency.
• Monitor regional performance against service levels, customer feedback, productivity, and quality targets; address issues and report results to leadership.
• Resolve customer complaints and operational escalations promptly and professionally.
• Coordinate with customer support, sales, service centers, and other relevant teams to keep bookings and service delivery running smoothly.
• Identify recurring delays, quality gaps, and capacity constraints; recommend practical process improvements.
• Support regional hiring and capacity planning as demand changes.
• Maintain accurate records for bookings, attendance, inspection outcomes, equipment, and operational expenses.
• Ensure inspection tools and equipment are available, maintained, and used correctly.

Qualifications:

• Bachelor’s degree and/or DAE in Automotive, Mechanical Engineering, Business, or a related field; equivalent relevant experience may be considered.
• At least 6-8 years of experience in operations, automotive services, vehicle inspection, or a related field.
• Prior experience supervising a team or coordinating field operations.
• Working knowledge of vehicle systems and the ability to understand technical inspection findings.
• Strong planning, communication, problem-solving, and customer-handling skills.
• Comfortable using spreadsheets and digital tools for scheduling, reporting, and performance tracking.
• Fluent in Urdu and English; knowledge of Sindhi or other regional languages is an advantage.
• Valid driving licence and willingness to travel within the assigned region.

Performance measures

• Inspection report accuracy and audit results
• On-time service delivery and booking completion
• Customer satisfaction and complaint resolution
• Inspector productivity, attendance, and retention
• Reinspection, rework, and avoidable cancellation rates
• Regional operating performance against agreed targets

At PakWheels, we take pride in fostering a dynamic and innovative workplace culture that values collaboration and growth. Since 2003, PakWheels.com has transformed the automobile industry in Pakistan, helping millions of Pakistanis buy, sell, and maintain their vehicles. By joining PakWheels, you'll be part of a mission to revolutionize the automobile landscape. Our environment thrives on creativity, teamwork, and forward-thinking ideas.